terms and conditions

TERMS AND CONDITIONS

Effective Date: 01/01/2025

Welcome to Pallet Solutions ATX LLC. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website or services.

Company Name: Pallet Solutions ATX LLC
Business Address: 6001 W Parmer Lane, Suite 370 #642, Austin, TX 78727
Phone Number: (512) 668-9488
Email Address: Info@PalletSolutionsATX.com

We provide wood pallets, custom pallets, wooden crates, custom crates, and related logistics services. All orders are subject to availability and confirmation. Prices and availability may change without notice.

• Orders may be placed via our website, phone, or email.
• Payments must be made prior to or at the time of delivery unless otherwise arranged.
• Accepted payment methods include credit/debit cards and cash.
• Late or failed payments may result in shipment delays or cancellations.

• Standard delivery time is 2–3 business days, depending on material availability and order volume.
• We are not responsible for delays caused by weather, carriers, or circumstances beyond our control.
• Customers must provide accurate delivery addresses and instructions.

• Returns are not accepted unless pallets or crates are defective or damaged.
• A restocking fee may apply to certain returns.
• Custom orders are non-refundable unless defective.

By opting in to receive SMS or MMS messages from Pallet Solutions ATX LLC, you consent to receive the following types of messages:

• Account Notifications (e.g., order confirmations, account updates)
• Customer Care (e.g., responses to your inquiries)
• Delivery Notifications (e.g., shipment updates)
• Marketing Messages (e.g., promotions, special offers)
• Informational/Conversational Messaging (e.g., general business updates, customer service communication)

You may opt in by providing your mobile number during checkout, account creation, or via a subscription form. By doing so, you consent to receive the above message types.

• Message frequency may vary.
• Message and data rates may apply.

You may opt out at any time by replying “STOP” to any message. After you send “STOP,” you will receive one confirmation message and will no longer receive messages unless you re-subscribe.

For help, reply “HELP” to any message or contact us directly at:
📧 Info@PalletSolutionsATX.com
📞 (512) 668-9488

• No Sharing for Marketing: We do not share, sell, or disclose your personal or mobile information to third parties for marketing purposes under any circumstances.
• Data Usage and Sharing: Your personal and mobile information is used solely for business-related communications, including account notifications, customer care, delivery updates, marketing, and informational messages.
• No Transfer to External Organizations: We do not transfer your data to external organizations under any circumstances.
• Data Protection: We maintain strict policies and technical measures to prevent unauthorized access, disclosure, or misuse of your information.
• Contact: For privacy-related questions, please contact us at Info@PalletSolutionsATX.com.

All content on this website, including text, logos, images, and designs, is the property of Pallet Solutions ATX LLC and protected under copyright and intellectual property laws.

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

We may update these Terms at any time. Updates will be posted on this page with a revised effective date.

For questions regarding these Terms, please contact us:
📧 Info@PalletSolutionsATX.com
📞 (512) 668-9488